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Alabama Medicaid AgencyAlabama Medicaid Agency Seal
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Contact Us
 
Administrative and Legal Contacts
Switchboard 1-334-242-5000
Mailing Address
 
PO Box 5624
Montgomery, AL
36103-5624
Street/Shipping Address
 
501 Dexter Avenue
Montgomery, AL
36104

Click here for directions/map

Administrative Code 1-334-242-5833
Governmental Affairs 1-334-353-5122
Fair Hearings 1-334-242-5741
Fraud & Abuse, Reporting (Toll-free) 1-866-452-4930
Legal 1-334-242-5741
Legislative Liaison 1-334-242-5005
Medicaid Providers Helpline 1-800-688-7989
News Media Requests 1-334-353-9363
Quick Reference Guide - Medicaid/HP Click here for guide
Recipient Inquiry Helpline 1-800-362-1504
Release of Medical Records 1-334-242-5312
Statistics 1-334-353-4099
Webmaster Click here to send email
Eligibility Contacts
Basic Eligibility Questions 1-800-362-1504
Medicare Savings Programs (QI-1, QMB, SLMBs) 1-800-362-1504
Elderly and Disabled 1-334-242-1742
1-800-362-1504
Families, Children, Pregnant Women 1-334-242-1714
1-800-362-1504
Contact Information for Applicants Click here to view
Emergency Services for Aliens 1-334-242-1797
Programs and Services Contacts
Dental Services (for children less than 21) 1-334-353-5263
Dental Care Coordinators (for children less than 21) Click here to view
EPSDT (Child Health/Well-Child Checkups) 1-800-362-1504
EPSDT Care Coordinators List Click here to view
Durable Medical Equipment
  Providers
  Recipients

1-800-688-7989
1-800-362-1504
Family Planning
  Adolescent Pregnancy Prevention
  Plan First
  Plan First Care Coordinators

1-800-362-1504

Click here to view
Health Professional Services
  Physicians, Chiropractors, Podiatrists
  and Other Health professionals
1-800-362-1504
Home and Community Based Services
  Elderly and Disabled
  Mentally Retarded
  HIV/AIDS
  Living At Home
  SAIL Waiver
  Technology Assisted
Providers:  1-800-688-7989
Recipients: 1-800-362-1504
Home Health Services
  Providers
  Recipients

1-800-688-7989
1-800-362-1504
Hospice
  Providers
  Recipients

1-800-688-7989
1-800-362-1504
Long Term Care
  Providers
  Recipients

1-800-688-7989
1-800-362-1504
Maternity Care (Prenatal Care)
  Prenatal Education

1-800-362-1504
Medical Facilities
  Hospitals
  Partnership Hospital Programs
  Ambulatory Surgical Centers
  Federally Qualified Health Centers
  Rural Health Clinics 
1-800-362-1504
Medical Services
  Hearing Services
  Eye Care (Optometric Program)
  Administration
  Laboratory Services
  Renal Dialysis
  Transplants
  Radiology Services
  Prior Approval
 






1-800-362-1504
1-800-688-7989

Mental Health Services
  Community Mental Health Centers
  Psychologists
  Psychiatric Hospitals (children less than 21)
  Residential Treatment Facilities (children less than 21)
1-800-361-4491
Nursing Home Care
  Admissions / Program Administration
  Recipients
1-800-688-7989
1-800-362-1504
Patient 1st 1-800-362-1504
Patient 1st Care Coordinators List Click here to view
Personal Care (for children under 21)
  Providers
  Recipients
1-800-688-7989
1-800-362-1504
Pharmacy Services

  Administration
    Recipient Questions – Drug Information
    Prior Authorization / Overrides – Recipient Calls

  Provider Questions
    Prior Authorization / Overrides – Provider Calls
    Preferred Drug List – Drug Information / DUR
    Federal Drug Rebate

 

1-334-242-5050
1-800-362-1504
1-800-748-0130 x2020


1-800-748-0130 x2020
1-334-242-5050
1-334-242-2326

Transportation
  Administration
  Non-Emergency Transportation
  Request for Voucher
  Emergency Transportation
  Prior Approval
  Air Transportation



1-800-362-1504

1-800-688-7989
Billing
HP Enterprises (formerly Electronic Data Systems/EDS)  
Filing of Claims HP Contact List
Third Party  
  Medicare Part A and B Premium Payment Problems  
    A-L 1-334-353-5773
    M-Z 1-334-242-5261
  Medicare Entitlement Date Problems 1-334-242-5268
  Commercial Health Insurance, Report Changes
  by Patient's Last Name
Click here to view
    A-F 1-334-242-5249
    G-K 1-334-242-5280
    L-Q 1-334-242-5254
    R-Z 1-334-242-5253
Prior Authorization
  Durable Medical Equipment
  Eye Care
  Home Health, additional visits (for children under 21 only)
  Inpatient Psychiatric Admissions (for children under 21 only)
  Private Duty Nursing (for children under 21 only)
  Therapies, in home  (for children under 21 only)
(Providers)
1-800-688-7989
(Recipients)
1-800-362-1504
  Hospitals Participating in PT Evaluations List of Hospitals
Fax
Eligibility 1-334-242-0566
Investigations/Fraud & Abuse Reporting 1-334-353-4975
Legal 1-334-353-3907
Long Term Care 1-334-353-5536
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