|
Administrative and Legal
Contacts |
| Switchboard |
1-334-242-5000 |
Mailing Address
|
PO Box 5624
Montgomery, AL
36103-5624 |
Street/Shipping Address
|
501 Dexter Avenue
Montgomery, AL
36104
Click here for directions/map |
| Administrative Code |
1-334-242-5833 |
| Governmental Affairs |
1-334-353-5122 |
| Fair Hearings |
1-334-242-5741 |
| Fraud & Abuse, Reporting
(Toll-free) |
1-866-452-4930 |
| Legal |
1-334-242-5741 |
| Legislative Liaison |
1-334-242-5005 |
| Medicaid Providers Helpline |
1-800-688-7989 |
| News Media Requests |
1-334-353-9363 |
| Quick Reference Guide -
Medicaid/HP |
Click here for guide |
| Recipient Inquiry Helpline |
1-800-362-1504 |
| Release of Medical Records |
1-334-242-5312 |
| Statistics |
1-334-353-4099 |
| Webmaster |
Click here to send email |
|
Eligibility Contacts |
| Basic Eligibility Questions |
1-800-362-1504 |
| Medicare Savings Programs
(QI-1, QMB, SLMBs) |
1-800-362-1504 |
| Elderly and
Disabled |
1-334-242-1742
1-800-362-1504 |
| Families, Children, Pregnant
Women |
1-334-242-1714
1-800-362-1504 |
| Contact Information for
Applicants |
Click here to view |
| Emergency Services for
Aliens |
1-334-242-1797 |
|
Programs
and Services Contacts |
| Dental Services (for
children less than 21) |
1-334-353-5263 |
| Dental Care Coordinators
(for children less than 21) |
Click here to view |
| EPSDT (Child
Health/Well-Child Checkups) |
1-800-362-1504 |
| EPSDT Care Coordinators
List |
Click here to view |
Durable Medical Equipment
Providers
Recipients |
1-800-688-7989
1-800-362-1504 |
Family Planning
Adolescent Pregnancy
Prevention
Plan First
Plan First Care Coordinators |
1-800-362-1504
Click here to view |
Health Professional
Services
Physicians, Chiropractors,
Podiatrists
and Other Health professionals |
1-800-362-1504 |
Home and Community Based
Services
Elderly and Disabled
Mentally Retarded
HIV/AIDS
Living At Home
SAIL Waiver
Technology Assisted |
Providers: 1-800-688-7989
Recipients: 1-800-362-1504 |
Home Health Services
Providers
Recipients |
1-800-688-7989
1-800-362-1504 |
Hospice
Providers
Recipients |
1-800-688-7989
1-800-362-1504 |
Long Term Care
Providers
Recipients |
1-800-688-7989
1-800-362-1504 |
Maternity Care
(Prenatal Care)
Prenatal Education |
1-800-362-1504 |
Medical Facilities
Hospitals
Partnership Hospital Programs
Ambulatory Surgical Centers
Federally Qualified Health
Centers
Rural Health Clinics |
1-800-362-1504 |
Medical
Services
Hearing Services
Eye Care (Optometric Program)
Administration
Laboratory Services
Renal Dialysis
Transplants
Radiology Services
Prior Approval |
1-800-362-1504
1-800-688-7989
|
Mental Health Services
Community Mental Health
Centers
Psychologists
Psychiatric Hospitals
(children less than 21)
Residential Treatment
Facilities (children less than
21) |
1-800-361-4491 |
Nursing Home Care
Admissions / Program
Administration
Recipients |
1-800-688-7989
1-800-362-1504 |
| Patient 1st |
1-800-362-1504 |
| Patient 1st Care
Coordinators List |
Click here to view |
Personal Care (for
children under 21)
Providers
Recipients |
1-800-688-7989
1-800-362-1504 |
| Pharmacy
Services
Administration
Recipient Questions – Drug Information
Prior Authorization / Overrides – Recipient Calls
Provider Questions
Prior Authorization / Overrides – Provider Calls
Preferred Drug List – Drug Information / DUR
Federal Drug Rebate |
1-334-242-5050
1-800-362-1504
1-800-748-0130 x2020
1-800-748-0130 x2020
1-334-242-5050
1-334-242-2326 |
Transportation
Administration
Non-Emergency Transportation
Request for Voucher
Emergency Transportation
Prior Approval
Air Transportation |
1-800-362-1504
1-800-688-7989 |
|
Billing |
| HP Enterprises (formerly
Electronic Data Systems/EDS) |
|
| Filing of Claims |
HP Contact List |
| Third Party |
|
| Medicare Part A and B Premium Payment
Problems |
|
| A-L |
1-334-353-5773 |
| M-Z |
1-334-242-5261 |
| Medicare Entitlement
Date Problems |
1-334-242-5268 |
Commercial Health Insurance, Report
Changes
by Patient's Last Name |
Click here to view |
| A-F |
1-334-242-5249 |
| G-K |
1-334-242-5280 |
| L-Q |
1-334-242-5254 |
| R-Z |
1-334-242-5253 |
Prior Authorization
Durable Medical Equipment
Eye Care
Home Health, additional visits
(for children under 21 only)
Inpatient Psychiatric
Admissions (for children under
21 only)
Private Duty Nursing (for
children under 21 only)
Therapies, in home (for
children under 21 only) |
(Providers)
1-800-688-7989
(Recipients)
1-800-362-1504 |
| Hospitals Participating in
PT Evaluations |
List of Hospitals |
|
Fax |
| Eligibility |
1-334-242-0566 |
| Investigations/Fraud & Abuse
Reporting |
1-334-353-4975 |
| Legal |
1-334-353-3907 |
| Long Term Care |
1-334-353-5536 |
